MTM is the state of West Virginia’s FREE non-emergency medical transportation (NEMT) for eligible Medicaid Members

MTM is the state of West Virginia’s non-emergency medical transportation (NEMT) manager. We provide rides free of charge for eligible Medicaid Members throughout the state. Call us to set up a ride to your health care provider for a covered medical service if you have no other way to get there.

If you have WV Medicaid and you need transportation to and from medical appointments, call the number below to see if you are eligible.

To schedule transportation:

Call 1-844-549-8353 at least five business days in advance, unless your trip is urgent. If you call less than five business days prior to your appointment and the trip is not urgent, you may need to set up your visit for a different date.

WV SHIP- For Medicare Patients who need help


West Virginia’s Medicare information, counseling, and assistance program began in 1992. It was part of a nationwide initiative resulting from the Omnibus Budget Reconciliation Act of 1990 to establish Medicare counseling in all 50 states, Washington, D.C., Guam, Puerto Rico and the Virgin Islands. For many years each program operated under a different name; in 2004, however, the Centers for Medicare & Medicaid Services  (the funding agency) established SHIPs—State Health Insurance Assistance Programs—in order to make the country’s programs immediately recognizable and the names uniform.

West Virginia SHIP

Mailing address: 1900 Kanawha Blvd. East
Charleston, WV 25305
Physical location: Town Center Mall, 3rd Level
Charleston, WV
Phone: (304) 558-3317; (877) 987-3646
Fax: (304) 558-0004